codvip Privacy Policy

Welcome to the codvip Privacy Policy. codvip ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player, visitor, and user who interacts with our platform at codvip.club. This Privacy Policy describes in detail how we collect, use, store, share, and protect your personal information when you access or use the codvip website, mobile interface, or any related services.

This policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering for a codvip account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, please discontinue use of the codvip platform and contact our support team to request account closure.

For the purposes of the Philippine Data Privacy Act of 2012, codvip acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and users of the platform. As PIC, codvip determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Where codvip engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or analytics platforms — those parties act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with codvip's instructions and applicable Philippine data protection law.

For all data protection inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 14 of this policy.

codvip collects the following categories of personal data from players and users of the platform:

codvip collects personal data through the following means:

• Direct Registration: When you create a codvip account, you provide identity, contact, and account data directly through the registration form.
• KYC Verification: When you submit identity documents for account verification, we collect and process the information contained in those documents.
• Financial Transactions: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or any other supported payment method, we receive transaction data from the payment provider.
• Platform Activity: As you use the codvip platform — browsing games, placing bets, claiming bonuses — we automatically collect technical and behavioral data through server logs, cookies, and similar tracking technologies.
• Customer Support: When you contact our support team via live chat or email, we collect and retain the content of those communications for quality assurance and dispute resolution purposes.
• Third-Party Sources: In limited circumstances, we may receive data about you from third-party identity verification providers, fraud prevention services, or payment processors to supplement the information you have provided directly.

codvip processes your personal data for the following specific, legitimate purposes:

• Account Management: To create, maintain, and administer your codvip player account, including processing deposits, withdrawals, and bonus credits.
• Identity Verification (KYC/AML): To verify your identity, confirm your age (21+ requirement), and comply with anti-money laundering obligations under Philippine law.
• Service Delivery: To provide you with access to codvip's gaming services, including live casino, slots, sports betting, bingo, and all other platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal conduct on the platform.
• Regulatory Compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behavior, enforce self-exclusion requests, and implement responsible gaming tools in accordance with our Responsible Gaming Policy.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, security, and user experience of the codvip platform.

Under the Philippine Data Privacy Act of 2012, codvip processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and codvip — specifically, to provide you with the gaming services you have registered for and to process your financial transactions.
• Legal Obligation: Processing is required to comply with codvip's legal obligations under Philippine law, including PAGCOR licensing requirements, AMLA reporting obligations, and NPC data protection directives.
• Legitimate Interests: Processing is necessary for codvip's legitimate interests in preventing fraud, ensuring platform security, and improving our services — provided that such interests are not overridden by your rights and freedoms as a data subject.
• Consent: For marketing communications and certain non-essential data processing activities, codvip relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

codvip does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients under strictly controlled conditions:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity Verification Providers: Third-party KYC and AML service providers may receive identity documents and related data to assist with player verification and fraud screening.
• Game Software Providers: Our gaming content partners may receive anonymized or pseudonymized gameplay data for the purpose of game performance monitoring and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive data as required by law, court order, or regulatory directive.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on codvip's behalf as Personal Information Processors under binding data processing agreements.
• Professional Advisors: Legal counsel, auditors, and compliance consultants who require access to data in the course of providing professional services to codvip, subject to professional confidentiality obligations.

codvip uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of the codvip platform. These include session authentication cookies that keep you logged in and security cookies that prevent fraudulent use of your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout, and display options to provide a more personalized experience.
• Analytics Cookies: Help us understand how players interact with the codvip platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used in aggregate and anonymized form to improve the platform.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the codvip platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

codvip retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with codvip, plus a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC / Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the communication, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter, to demonstrate compliance with consent requirements.
• Technical / Log Data: Retained for up to twelve (12) months for security monitoring and platform performance analysis.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with NPC guidelines on data disposal.

codvip implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the codvip platform is encrypted using Transport Layer Security (TLS). Sensitive data at rest — including financial records and identity documents — is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. codvip staff are granted access only to the data necessary for their specific role, and all access is logged and audited.
• Two-Factor Authentication: codvip supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Penetration Testing: The codvip platform undergoes regular security assessments and penetration testing by qualified cybersecurity professionals to identify and remediate vulnerabilities.
• Incident Response: codvip maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes prescribed by RA 10173.
• Staff Training: All codvip personnel who handle personal data receive regular training on data protection obligations and security best practices.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by codvip. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14:

codvip will respond to all verified data subject requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request to ensure we are disclosing or modifying data only to the rightful data subject. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The codvip platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. codvip does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data in question, and take appropriate action in accordance with our age verification procedures and applicable law.

codvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players via the email address on file and/or by displaying a prominent notice on the codvip platform prior to the changes taking effect.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the codvip platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have concerns about any changes to this policy, please contact our Data Protection Officer before continuing to use the platform.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by codvip, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the codvip platform.
• Subject Line: Please include "Data Privacy Request" or "DPO Inquiry" in your subject line to ensure your message is routed to the correct team.

Our Data Protection Officer and support team are based in the Philippines and will respond to all privacy-related inquiries within fifteen (15) business days. For urgent matters relating to suspected unauthorized access to your account, please use the Live Chat channel for the fastest response.

If you are not satisfied with codvip's handling of your personal data or your data subject rights request, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.